Stoltmann Law Offices, P.C is currently representing an AT&T customer whose cell phone was hacked by a crook who then gained access to this virtual wallet and stole cryptocurrency. Unfortunately, what happened to our client is not an isolated incident. AT&T customers nationwide have been falling victim to a scam known as “SIM Swapping”. This hacking scam is not a sophisticated attack and AT&T has legal obligations to protect its customers’ personal and private information from unauthorized exposure.
SIM Swapping is a fraudulent scheme where a scammer impersonates an AT&T customer to gain access to the customer’s SIM Card and have it activated in a phone controlled by the scammer. Once the scammer has the customer’s SIM card activated in the phone in his possession, it can then be used to gain access to a frightful number of internet accounts, including email providers. Here’s how it works in the simplest terms: The imposter convinces AT&T that he is in fact the customer, and makes up a story why his phone number needs to be transferred to a new phone. In one case the imposter simply called AT&T Customer Service, told them he dropped his phone in a lake, and that he had a new phone that needed to be activated. Instead of determining whether the phone that was allegedly at the bottom of a lake was still active and in-use, the AT&T representative accepted the unverified representations of the imposter and activated the “new” phone in the hands of the scam artist. The customer’s actual phone was deactivated and by the time it was realized, the fraudster gained access to the customer’s email and then virtual wallet.
These hackers are obviously breaking the law. One such hacker, Joel Ortiz, was arrested and charged with over a dozen counts of wire fraud and other related charge in July 2018. It was alleged he hacked at least forty phone numbers and stole more than $5 million in cryptocurrency. On January 25, 2019, Ortiz accepted a plea deal and was sentenced to ten years in prison.